Support topic
Booking issues
Help with cancellations, refunds, timing problems, or a professional not arriving.
SUPPORT
Help that matches the issue.
Support should be easy to route: bookings, accounts, vendors, and safety issues all belong in slightly different flows.
Support topic
Account help
Problems signing in, updating details, managing notifications, or changing your city.
Support topic
Vendor help
Questions about onboarding, dashboard features, pricing, payouts, or discovery ranking.
Support topic
Trust and safety
Report abuse, fraud, or disputes related to a booking or review.
Support workflow
Check the FAQ and the policy pages first for a fast answer.
Use the app if you are already booked and need booking-specific support.
Email support@bouul.com if the issue needs human follow-up.
Support dashboard
Support15 min SLA
Routing overview
Help that matches the issue
Booking, account, vendor, and safety issues are separated before they reach the queue.
Bookings
82%
Fastest
Vendors
91%
Self-service
Safety
100%
Escalated
Open queue
Booking issue
Professional delayed 14 min
Urgent
Refund request
Waiting on customer reply
Pending
Vendor onboarding
Identity check complete
Ready
Channels
In-app ticketing
Email escalation
Trust & safety review
Status
All systems green
Bookings within target
Escalations under control